The State Dispute Redressal Forum is part of a legislative system that stands to protect and promote the rights of the consumers. The National Consumer Disputes Redressal Commission (NCDRC) administers the present establishment of 35 State Dispute Redressal Forums and 629 District Dispute Redressal Forums. These quasi judicial bodies aim to provide an aggrieved consumer a quick, less expensive and simplified redressal of all the disputes. The National Consumer Disputes Redressal Commission (NCDRC) is the apex body situated at Upbhokta Nayay Bhawan, F-Block, GPO complex, INA, New Delhi – 110023.
At New Delhi, the Delhi State Dispute Redressal Forum works for the consumer affairs and redressal of consumer grievances and disputes. Governed by the Consumer Protection Act, 1986 the Delhi Forum works in close association with the Department of Food and Supplies and other Consumer Councils to regulate the production, supply and disbursement of the goods and services. This systematic arrangement aims to secure a fair commerce, equitable distribution and administration of fair prices in interest of the consumers.
The Delhi State Dispute Redressal Forum is engaged in promoting consumer rights, awareness of consumer rights and providing a speedy redressal of the disputes. In Delhi the State forum takes control of 10 District forums functioning at different parts of Delhi. The Redressal Forums are summative in nature. The common objective is to provide relief to the aggrieved consumer in the most efficient and affordable manner, keeping in mind the various provisions as mentioned in the Consumer Protection Act, 1986. The Act also makes a special mention about a timely disposal or dispute cases under a time schedule. The Delhi State Dispute Redressal Forum has up till December’08, received a total of 28824 cases. Out of the total cases the forum had disposed 27915 cases with an excellent 96.85 disposal rate, which is way ahead of the national average of 75.9%. The statistics thus speak of the efficiency and effectiveness with which the forum works.
The provisions made under the Consumer Protection Act, 1986 include both the services and goods under the legislation. The goods are considered to be physical entities produced by a producer and distributed by a trader. The services are considered as intangible benefits arising out of a function such as banking, insurance, electricity, housing and so on. The forum makes it very simplified for a consumer to take the redressal course. The consumer needs to just fill in a written complaint along with the required details of the incidences. A State Dispute Redressal Forum can take cases for a certain range of claimed amount that fall between Rs. 20 lakhs to Rs. 1 crore. The judiciary services are availed at a very nominal rate and under contract of personal service. Post a favorable order, the complainant can avail for the losses incurred on defection in product or deficient services. The Act also makes a special provision for the consumer to seek decision from the National forum in case of any dissatisfaction over the decision.